<Description resid="NewTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.New.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkForwardTicketButton"> <Label resid="ForwardTicket.Label" /> <Supertip> <Title resid="ForwardTicket.Label" /> <Description resid="ForwardTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Fwd.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkBindTicketButton"> <Label resid="BindTicket.Label" /> <Supertip> <Title resid="BindTicket.Label" /> <Description resid="BindTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Bind.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkUpdateTicketButton"> <Label resid="UpdateTicket.Label" /> <Supertip> <Title resid="UpdateTicket.Label" /> <Description resid="UpdateTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>updateTicket</FunctionName> </Action> </Control> <Control xsi:type="Button" id="rhkResolveTicketButton"> <Label resid="ResolveTicket.Label" /> <Supertip> <Title resid="ResolveTicket.Label" /> <Description resid="ResolveTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>resolveTicket</FunctionName> </Action> </Control> <Control xsi:type="Button" id="rhkNewResolvedTicketButton"> <Label resid="NewResolved.Label" /> <Supertip> <Title resid="NewResolved.Label" /> <Description resid="NewResolved.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.NewResolved.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkUnresolvedTicketButton"> <Label resid="UnresolvedTicket.Label" /> <Supertip> <Title resid="UnresolvedTicket.Label" /> <Description resid="UnresolvedTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>unresolvedTicket</FunctionName> </Action> </Control> <Control xsi:type="Button" id="rhkCheckEmailButton"> <Label resid="CheckEmail.Label" /> <Supertip> <Title resid="CheckEmail.Label" /> <Description resid="CheckEmail.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Check.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkTriageButton"> <Label resid="Triage.Label" /> <Supertip> <Title resid="Triage.Label" /> <Description resid="Triage.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Triage.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkPoButton"> <Label resid="Po.Label" /> <Supertip> <Title resid="Po.Label" /> <Description resid="Po.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Po.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkAddPoButton"> <Label resid="AddPo.Label" /> <Supertip> <Title resid="AddPo.Label" /> <Description resid="AddPo.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.AddPo.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkAssignButton"> <Label resid="Assign.Label" /> <Supertip> <Title resid="Assign.Label" /> <Description resid="Assign.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Assign.Url" /> </Action> </Control> </Group> </OfficeTab> </ExtensionPoint> </DesktopFormFactor> </Host> </Hosts> <Resources> <bt:Images> <bt:Image id="Icon.16" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-16.png" /> <bt:Image id="Icon.32" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-32.png" /> <bt:Image id="Icon.80" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-80.png" /> </bt:Images> <bt:Urls> <bt:Url id="Commands.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/commands.html" /> <bt:Url id="Taskpane.New.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-new.html" /> <bt:Url id="Taskpane.NewResolved.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-newresolved.html" /> <bt:Url id="Taskpane.Fwd.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-forward.html" /> <bt:Url id="Taskpane.Bind.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-bind.html" /> <bt:Url id="Taskpane.Check.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-check.html" /> <bt:Url id="Taskpane.Triage.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-triage.html" /> <bt:Url id="Taskpane.Po.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-po.html" /> <bt:Url id="Taskpane.AddPo.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-addpo.html" /> <bt:Url id="Taskpane.Assign.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-assign.html" /> <bt:Url id="Taskpane.Thanks.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-thanks.html" /> </bt:Urls> <bt:ShortStrings> <bt:String id="Group.Label" DefaultValue="RHK Tickets" /> <bt:String id="NewTicket.Label" DefaultValue="New Ticket" /> <bt:String id="NewResolved.Label" DefaultValue="New Resolved Ticket" /> <bt:String id="ForwardTicket.Label" DefaultValue="Forward to Ticket" /> <bt:String id="BindTicket.Label" DefaultValue="Add to Ticket" /> <bt:String id="UpdateTicket.Label" DefaultValue="Ticket Update" /> <bt:String id="ResolveTicket.Label" DefaultValue="Ticket Resolved" /> <bt:String id="OngoingTicket.Label" DefaultValue="Ticket Ongoing" /> <bt:String id="UnresolvedTicket.Label" DefaultValue="Ticket Unresolved" /> <bt:String id="CheckEmail.Label" DefaultValue="Verify Email Integrity" /> <bt:String id="Triage.Label" DefaultValue="AI Triage" /> <bt:String id="Po.Label" DefaultValue="New PO" /> <bt:String id="AddPo.Label" DefaultValue="Add to PO" /> <bt:String id="Assign.Label" DefaultValue="Assign Ticket" /> <bt:String id="Thanks.Label" DefaultValue="Thank You" /> </bt:ShortStrings> <bt:LongStrings> <bt:String id="NewTicket.Tooltip" DefaultValue="Create a new RHK ticket and email it to IT staff." /> <bt:String id="NewResolved.Tooltip" DefaultValue="File a call you already handled as a ticket that is created and closed in one step." /> <bt:String id="ForwardTicket.Tooltip" DefaultValue="Turn this email into an RHK ticket with the original message included." /> <bt:String id="BindTicket.Tooltip" DefaultValue="Add this email to a ticket that already exists, as an update." /> <bt:String id="UpdateTicket.Tooltip" DefaultValue="Send a progress note to the ticket queue with [UPDATE] in the subject." /> <bt:String id="ResolveTicket.Tooltip" DefaultValue="Mark this ticket resolved - sends [RESOLVED] to the ticket queue." /> <bt:String id="OngoingTicket.Tooltip" DefaultValue="Mark this ticket as ongoing work - sends [ONGOING] to the ticket queue." /> <bt:String id="UnresolvedTicket.Tooltip" DefaultValue="Close this ticket without a fix - sends [UNRESOLVED] to the ticket queue." /> <bt:String id="CheckEmail.Tooltip" DefaultValue="Check this email for phishing, spoofing and scam signs - technical checks plus AI analysis." /> <bt:String id="Triage.Tooltip" DefaultValue="Ask Claude how to approach this ticket - likely causes, first checks and quick fixes." /> <bt:String id="Po.Tooltip" DefaultValue="Raise a purchase order - subject is [PO]- company - contact, details go in the body." /> <bt:String id="AddPo.Tooltip" DefaultValue="Raise a PO from the email you are reading - same [PO] subject, with the original message quoted underneath." /> <bt:String id="Assign.Tooltip" DefaultValue="Assign this ticket to a technician - emails them and the queue, keeping the ticket number." /> <bt:String id="Thanks.Tooltip" DefaultValue="Credit a colleague who helped on this ticket - emails them and records it on the ticket. Does not change the status or reassign it." /> </bt:LongStrings> </Resources> <VersionOverrides xmlns="http://schemas.microsoft.com/office/mailappversionoverrides/1.1" xsi:type="VersionOverridesV1_1"> <Requirements> <bt:Sets DefaultMinVersion="1.3"> <bt:Set Name="Mailbox" /> </bt:Sets> </Requirements> <Hosts> <Host xsi:type="MailHost"> <DesktopFormFactor> <SupportsSharedFolders>true</SupportsSharedFolders> <FunctionFile resid="Commands.Url" /> <ExtensionPoint xsi:type="MessageReadCommandSurface"> <OfficeTab id="TabDefault"> <Group id="rhkTicketsGroup"> <Label resid="Group.Label" /> <Control xsi:type="Button" id="rhkNewTicketButton"> <Label resid="NewTicket.Label" /> <Supertip> <Title resid="NewTicket.Label" /> <Description resid="NewTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.New.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkForwardTicketButton"> <Label resid="ForwardTicket.Label" /> <Supertip> <Title resid="ForwardTicket.Label" /> <Description resid="ForwardTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Fwd.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkUpdateTicketButton"> <Label resid="UpdateTicket.Label" /> <Supertip> <Title resid="UpdateTicket.Label" /> <Description resid="UpdateTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>updateTicket</FunctionName> </Action> </Control> <Control xsi:type="Button" id="rhkBindTicketButton"> <Label resid="BindTicket.Label" /> <Supertip> <Title resid="BindTicket.Label" /> <Description resid="BindTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Bind.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkResolveTicketButton"> <Label resid="ResolveTicket.Label" /> <Supertip> <Title resid="ResolveTicket.Label" /> <Description resid="ResolveTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>resolveTicket</FunctionName> </Action> </Control> <Control xsi:type="Menu" id="rhkMoreMenu"> <Label resid="More.Label" /> <Supertip> <Title resid="More.Label" /> <Description resid="More.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Items> <Item id="rhkPoItem"> <Label resid="Po.Label" /> <Supertip> <Title resid="Po.Label" /> <Description resid="Po.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkPoPane</TaskpaneId> <SourceLocation resid="Taskpane.Po.Url" /> </Action> </Item> <Item id="rhkAddPoItem"> <Label resid="AddPo.Label" /> <Supertip> <Title resid="AddPo.Label" /> <Description resid="AddPo.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkAddPoPane</TaskpaneId> <SourceLocation resid="Taskpane.AddPo.Url" /> </Action> </Item> <Item id="rhkNewResolvedTicketItem"> <Label resid="NewResolved.Label" /> <Supertip> <Title resid="NewResolved.Label" /> <Description resid="NewResolved.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkNewResolvedTicketPane</TaskpaneId> <SourceLocation resid="Taskpane.NewResolved.Url" /> </Action> </Item> <Item id="rhkUnresolvedTicketItem"> <Label resid="UnresolvedTicket.Label" /> <Supertip> <Title resid="UnresolvedTicket.Label" /> <Description resid="UnresolvedTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>unresolvedTicket</FunctionName> </Action> </Item> <Item id="rhkCheckEmailItem"> <Label resid="CheckEmail.Label" /> <Supertip> <Title resid="CheckEmail.Label" /> <Description resid="CheckEmail.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkCheckEmailPane</TaskpaneId> <SourceLocation resid="Taskpane.Check.Url" /> </Action> </Item> <Item id="rhkTriageItem"> <Label resid="Triage.Label" /> <Supertip> <Title resid="Triage.Label" /> <Description resid="Triage.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkTriagePane</TaskpaneId> <SourceLocation resid="Taskpane.Triage.Url" /> </Action> </Item> <Item id="rhkThanksItem"> <Label resid="Thanks.Label" /> <Supertip> <Title resid="Thanks.Label" /> <Description resid="Thanks.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkThanksPane</TaskpaneId> <SourceLocation resid="Taskpane.Thanks.Url" /> </Action> </Item> <Item id="rhkAssignItem"> <Label resid="Assign.Label" /> <Supertip> <Title resid="Assign.Label" /> <Description resid="Assign.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkAssignPane</TaskpaneId> <SourceLocation resid="Taskpane.Assign.Url" /> </Action> </Item> </Items> </Control> </Group> </OfficeTab> </ExtensionPoint> </DesktopFormFactor> <MobileFormFactor> <FunctionFile resid="Commands.Url" /> <ExtensionPoint xsi:type="MobileMessageReadCommandSurface"> <Group id="rhkMobileGroup"> <Label resid="Group.Label" /> <Control xsi:type="MobileButton" id="rhkNewTicketMobile"> <Label resid="NewTicket.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.New.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkNewResolvedTicketMobile"> <Label resid="NewResolved.Mobile" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.NewResolved.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkForwardTicketMobile"> <Label resid="ForwardTicket.Mobile" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Fwd.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkBindTicketMobile"> <Label resid="BindTicket.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Bind.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkTriageMobile"> <Label resid="Triage.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Triage.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkPoMobile"> <Label resid="Po.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Po.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkAddPoMobile"> <Label resid="AddPo.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.AddPo.Url" /> </Action> </Control> </Group> </ExtensionPoint> </MobileFormFactor> </Host> </Hosts> <Resources> <bt:Images> <bt:Image id="Icon.16" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-16.png" /> <bt:Image id="Icon.25" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-25.png" /> <bt:Image id="Icon.32" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-32.png" /> <bt:Image id="Icon.48" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-48.png" /> <bt:Image id="Icon.80" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-80.png" /> </bt:Images> <bt:Urls> <bt:Url id="Commands.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/commands.html" /> <bt:Url id="Taskpane.New.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-new.html" /> <bt:Url id="Taskpane.NewResolved.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-newresolved.html" /> <bt:Url id="Taskpane.Fwd.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-forward.html" /> <bt:Url id="Taskpane.Bind.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-bind.html" /> <bt:Url id="Taskpane.Check.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-check.html" /> <bt:Url id="Taskpane.Triage.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-triage.html" /> <bt:Url id="Taskpane.Po.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-po.html" /> <bt:Url id="Taskpane.AddPo.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-addpo.html" /> <bt:Url id="Taskpane.Assign.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-assign.html" /> <bt:Url id="Taskpane.Thanks.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-thanks.html" /> </bt:Urls> <bt:ShortStrings> <bt:String id="More.Label" DefaultValue="More RHK actions" /> <bt:String id="AddPo.Label" DefaultValue="Add to PO" /> <bt:String id="Group.Label" DefaultValue="RHK Tickets" /> <bt:String id="NewTicket.Label" DefaultValue="New Ticket" /> <bt:String id="NewResolved.Label" DefaultValue="New Resolved Ticket" /> <bt:String id="ForwardTicket.Label" DefaultValue="Forward to Ticket" /> <bt:String id="BindTicket.Label" DefaultValue="Add to Ticket" /> <bt:String id="ForwardTicket.Mobile" DefaultValue="Forward Ticket" /> <bt:String id="NewResolved.Mobile" DefaultValue="Resolved Ticket" /> <bt:String id="UpdateTicket.Label" DefaultValue="Ticket Update" /> <bt:String id="ResolveTicket.Label" DefaultValue="Ticket Resolved" /> <bt:String id="OngoingTicket.Label" DefaultValue="Ticket Ongoing" /> <bt:String id="UnresolvedTicket.Label" DefaultValue="Ticket Unresolved" /> <bt:String id="CheckEmail.Label" DefaultValue="Verify Email Integrity" /> <bt:String id="Triage.Label" DefaultValue="AI Triage" /> <bt:String id="Po.Label" DefaultValue="New PO" /> <bt:String id="Assign.Label" DefaultValue="Assign Ticket" /> <bt:String id="Thanks.Label" DefaultValue="Thank You" /> </bt:ShortStrings> <bt:LongStrings> <bt:String id="More.Tooltip" DefaultValue="New Resolved Ticket, Ticket Unresolved, Verify Email Integrity, AI Triage, Thank You, New PO, Add to PO and Assign Ticket." /> <bt:String id="AddPo.Tooltip" DefaultValue="Raise a PO from the email you are reading - same [PO] subject, with the original message quoted underneath." /> <bt:String id="NewTicket.Tooltip" DefaultValue="Create a new RHK ticket and email it to IT staff." /> <bt:String id="NewResolved.Tooltip" DefaultValue="File a call you already handled as a ticket that is created and closed in one step." /> <bt:String id="ForwardTicket.Tooltip" DefaultValue="Turn this email into an RHK ticket with the original message included." /> <bt:String id="BindTicket.Tooltip" DefaultValue="Add this email to a ticket that already exists, as an update." /> <bt:String id="UpdateTicket.Tooltip" DefaultValue="Send a progress note to the ticket queue with [UPDATE] in the subject." /> <bt:String id="ResolveTicket.Tooltip" DefaultValue="Mark this ticket resolved - sends [RESOLVED] to the ticket queue." /> <bt:String id="OngoingTicket.Tooltip" DefaultValue="Mark this ticket as ongoing work - sends [ONGOING] to the ticket queue." /> <bt:String id="UnresolvedTicket.Tooltip" DefaultValue="Close this ticket without a fix - sends [UNRESOLVED] to the ticket queue." /> <bt:String id="CheckEmail.Tooltip" DefaultValue="Check this email for phishing, spoofing and scam signs - technical checks plus AI analysis." /> <bt:String id="Triage.Tooltip" DefaultValue="Ask Claude how to approach this ticket - likely causes, first checks and quick fixes." /> <bt:String id="Po.Tooltip" DefaultValue="Raise a purchase order - subject is [PO]- company - contact, details go in the body." /> <bt:String id="Assign.Tooltip" DefaultValue="Assign this ticket to a technician - emails them and the queue, keeping the ticket number." /> <bt:String id="Thanks.Tooltip" DefaultValue="Credit a colleague who helped on this ticket - emails them and records it on the ticket. Does not change the status or reassign it." /> </bt:LongStrings> </Resources> </VersionOverrides> </VersionOverrides> </OfficeApp>

1074403b-456e-4ead-8483-e50d544d7f2e 1.18.0.0 RHK Consulting Group en-US https://nice-bush-09234d50f.7.azurestaticapps.net ReadWriteItem false <Description resid="NewTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.New.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkForwardTicketButton"> <Label resid="ForwardTicket.Label" /> <Supertip> <Title resid="ForwardTicket.Label" /> <Description resid="ForwardTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Fwd.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkBindTicketButton"> <Label resid="BindTicket.Label" /> <Supertip> <Title resid="BindTicket.Label" /> <Description resid="BindTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Bind.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkUpdateTicketButton"> <Label resid="UpdateTicket.Label" /> <Supertip> <Title resid="UpdateTicket.Label" /> <Description resid="UpdateTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>updateTicket</FunctionName> </Action> </Control> <Control xsi:type="Button" id="rhkResolveTicketButton"> <Label resid="ResolveTicket.Label" /> <Supertip> <Title resid="ResolveTicket.Label" /> <Description resid="ResolveTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>resolveTicket</FunctionName> </Action> </Control> <Control xsi:type="Button" id="rhkNewResolvedTicketButton"> <Label resid="NewResolved.Label" /> <Supertip> <Title resid="NewResolved.Label" /> <Description resid="NewResolved.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.NewResolved.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkUnresolvedTicketButton"> <Label resid="UnresolvedTicket.Label" /> <Supertip> <Title resid="UnresolvedTicket.Label" /> <Description resid="UnresolvedTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>unresolvedTicket</FunctionName> </Action> </Control> <Control xsi:type="Button" id="rhkCheckEmailButton"> <Label resid="CheckEmail.Label" /> <Supertip> <Title resid="CheckEmail.Label" /> <Description resid="CheckEmail.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Check.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkTriageButton"> <Label resid="Triage.Label" /> <Supertip> <Title resid="Triage.Label" /> <Description resid="Triage.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Triage.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkPoButton"> <Label resid="Po.Label" /> <Supertip> <Title resid="Po.Label" /> <Description resid="Po.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Po.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkAddPoButton"> <Label resid="AddPo.Label" /> <Supertip> <Title resid="AddPo.Label" /> <Description resid="AddPo.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.AddPo.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkAssignButton"> <Label resid="Assign.Label" /> <Supertip> <Title resid="Assign.Label" /> <Description resid="Assign.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Assign.Url" /> </Action> </Control> </Group> </OfficeTab> </ExtensionPoint> </DesktopFormFactor> </Host> </Hosts> <Resources> <bt:Images> <bt:Image id="Icon.16" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-16.png" /> <bt:Image id="Icon.32" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-32.png" /> <bt:Image id="Icon.80" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-80.png" /> </bt:Images> <bt:Urls> <bt:Url id="Commands.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/commands.html" /> <bt:Url id="Taskpane.New.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-new.html" /> <bt:Url id="Taskpane.NewResolved.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-newresolved.html" /> <bt:Url id="Taskpane.Fwd.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-forward.html" /> <bt:Url id="Taskpane.Bind.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-bind.html" /> <bt:Url id="Taskpane.Check.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-check.html" /> <bt:Url id="Taskpane.Triage.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-triage.html" /> <bt:Url id="Taskpane.Po.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-po.html" /> <bt:Url id="Taskpane.AddPo.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-addpo.html" /> <bt:Url id="Taskpane.Assign.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-assign.html" /> <bt:Url id="Taskpane.Thanks.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-thanks.html" /> </bt:Urls> <bt:ShortStrings> <bt:String id="Group.Label" DefaultValue="RHK Tickets" /> <bt:String id="NewTicket.Label" DefaultValue="New Ticket" /> <bt:String id="NewResolved.Label" DefaultValue="New Resolved Ticket" /> <bt:String id="ForwardTicket.Label" DefaultValue="Forward to Ticket" /> <bt:String id="BindTicket.Label" DefaultValue="Add to Ticket" /> <bt:String id="UpdateTicket.Label" DefaultValue="Ticket Update" /> <bt:String id="ResolveTicket.Label" DefaultValue="Ticket Resolved" /> <bt:String id="OngoingTicket.Label" DefaultValue="Ticket Ongoing" /> <bt:String id="UnresolvedTicket.Label" DefaultValue="Ticket Unresolved" /> <bt:String id="CheckEmail.Label" DefaultValue="Verify Email Integrity" /> <bt:String id="Triage.Label" DefaultValue="AI Triage" /> <bt:String id="Po.Label" DefaultValue="New PO" /> <bt:String id="AddPo.Label" DefaultValue="Add to PO" /> <bt:String id="Assign.Label" DefaultValue="Assign Ticket" /> <bt:String id="Thanks.Label" DefaultValue="Thank You" /> </bt:ShortStrings> <bt:LongStrings> <bt:String id="NewTicket.Tooltip" DefaultValue="Create a new RHK ticket and email it to IT staff." /> <bt:String id="NewResolved.Tooltip" DefaultValue="File a call you already handled as a ticket that is created and closed in one step." /> <bt:String id="ForwardTicket.Tooltip" DefaultValue="Turn this email into an RHK ticket with the original message included." /> <bt:String id="BindTicket.Tooltip" DefaultValue="Add this email to a ticket that already exists, as an update." /> <bt:String id="UpdateTicket.Tooltip" DefaultValue="Send a progress note to the ticket queue with [UPDATE] in the subject." /> <bt:String id="ResolveTicket.Tooltip" DefaultValue="Mark this ticket resolved - sends [RESOLVED] to the ticket queue." /> <bt:String id="OngoingTicket.Tooltip" DefaultValue="Mark this ticket as ongoing work - sends [ONGOING] to the ticket queue." /> <bt:String id="UnresolvedTicket.Tooltip" DefaultValue="Close this ticket without a fix - sends [UNRESOLVED] to the ticket queue." /> <bt:String id="CheckEmail.Tooltip" DefaultValue="Check this email for phishing, spoofing and scam signs - technical checks plus AI analysis." /> <bt:String id="Triage.Tooltip" DefaultValue="Ask Claude how to approach this ticket - likely causes, first checks and quick fixes." /> <bt:String id="Po.Tooltip" DefaultValue="Raise a purchase order - subject is [PO]- company - contact, details go in the body." /> <bt:String id="AddPo.Tooltip" DefaultValue="Raise a PO from the email you are reading - same [PO] subject, with the original message quoted underneath." /> <bt:String id="Assign.Tooltip" DefaultValue="Assign this ticket to a technician - emails them and the queue, keeping the ticket number." /> <bt:String id="Thanks.Tooltip" DefaultValue="Credit a colleague who helped on this ticket - emails them and records it on the ticket. Does not change the status or reassign it." /> </bt:LongStrings> </Resources> <VersionOverrides xmlns="http://schemas.microsoft.com/office/mailappversionoverrides/1.1" xsi:type="VersionOverridesV1_1"> <Requirements> <bt:Sets DefaultMinVersion="1.3"> <bt:Set Name="Mailbox" /> </bt:Sets> </Requirements> <Hosts> <Host xsi:type="MailHost"> <DesktopFormFactor> <SupportsSharedFolders>true</SupportsSharedFolders> <FunctionFile resid="Commands.Url" /> <ExtensionPoint xsi:type="MessageReadCommandSurface"> <OfficeTab id="TabDefault"> <Group id="rhkTicketsGroup"> <Label resid="Group.Label" /> <Control xsi:type="Button" id="rhkNewTicketButton"> <Label resid="NewTicket.Label" /> <Supertip> <Title resid="NewTicket.Label" /> <Description resid="NewTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.New.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkForwardTicketButton"> <Label resid="ForwardTicket.Label" /> <Supertip> <Title resid="ForwardTicket.Label" /> <Description resid="ForwardTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Fwd.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkUpdateTicketButton"> <Label resid="UpdateTicket.Label" /> <Supertip> <Title resid="UpdateTicket.Label" /> <Description resid="UpdateTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>updateTicket</FunctionName> </Action> </Control> <Control xsi:type="Button" id="rhkBindTicketButton"> <Label resid="BindTicket.Label" /> <Supertip> <Title resid="BindTicket.Label" /> <Description resid="BindTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Bind.Url" /> </Action> </Control> <Control xsi:type="Button" id="rhkResolveTicketButton"> <Label resid="ResolveTicket.Label" /> <Supertip> <Title resid="ResolveTicket.Label" /> <Description resid="ResolveTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>resolveTicket</FunctionName> </Action> </Control> <Control xsi:type="Menu" id="rhkMoreMenu"> <Label resid="More.Label" /> <Supertip> <Title resid="More.Label" /> <Description resid="More.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Items> <Item id="rhkPoItem"> <Label resid="Po.Label" /> <Supertip> <Title resid="Po.Label" /> <Description resid="Po.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkPoPane</TaskpaneId> <SourceLocation resid="Taskpane.Po.Url" /> </Action> </Item> <Item id="rhkAddPoItem"> <Label resid="AddPo.Label" /> <Supertip> <Title resid="AddPo.Label" /> <Description resid="AddPo.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkAddPoPane</TaskpaneId> <SourceLocation resid="Taskpane.AddPo.Url" /> </Action> </Item> <Item id="rhkNewResolvedTicketItem"> <Label resid="NewResolved.Label" /> <Supertip> <Title resid="NewResolved.Label" /> <Description resid="NewResolved.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkNewResolvedTicketPane</TaskpaneId> <SourceLocation resid="Taskpane.NewResolved.Url" /> </Action> </Item> <Item id="rhkUnresolvedTicketItem"> <Label resid="UnresolvedTicket.Label" /> <Supertip> <Title resid="UnresolvedTicket.Label" /> <Description resid="UnresolvedTicket.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ExecuteFunction"> <FunctionName>unresolvedTicket</FunctionName> </Action> </Item> <Item id="rhkCheckEmailItem"> <Label resid="CheckEmail.Label" /> <Supertip> <Title resid="CheckEmail.Label" /> <Description resid="CheckEmail.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkCheckEmailPane</TaskpaneId> <SourceLocation resid="Taskpane.Check.Url" /> </Action> </Item> <Item id="rhkTriageItem"> <Label resid="Triage.Label" /> <Supertip> <Title resid="Triage.Label" /> <Description resid="Triage.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkTriagePane</TaskpaneId> <SourceLocation resid="Taskpane.Triage.Url" /> </Action> </Item> <Item id="rhkThanksItem"> <Label resid="Thanks.Label" /> <Supertip> <Title resid="Thanks.Label" /> <Description resid="Thanks.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkThanksPane</TaskpaneId> <SourceLocation resid="Taskpane.Thanks.Url" /> </Action> </Item> <Item id="rhkAssignItem"> <Label resid="Assign.Label" /> <Supertip> <Title resid="Assign.Label" /> <Description resid="Assign.Tooltip" /> </Supertip> <Icon> <bt:Image size="16" resid="Icon.16" /> <bt:Image size="32" resid="Icon.32" /> <bt:Image size="80" resid="Icon.80" /> </Icon> <Action xsi:type="ShowTaskpane"> <TaskpaneId>rhkAssignPane</TaskpaneId> <SourceLocation resid="Taskpane.Assign.Url" /> </Action> </Item> </Items> </Control> </Group> </OfficeTab> </ExtensionPoint> </DesktopFormFactor> <MobileFormFactor> <FunctionFile resid="Commands.Url" /> <ExtensionPoint xsi:type="MobileMessageReadCommandSurface"> <Group id="rhkMobileGroup"> <Label resid="Group.Label" /> <Control xsi:type="MobileButton" id="rhkNewTicketMobile"> <Label resid="NewTicket.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.New.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkNewResolvedTicketMobile"> <Label resid="NewResolved.Mobile" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.NewResolved.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkForwardTicketMobile"> <Label resid="ForwardTicket.Mobile" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Fwd.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkBindTicketMobile"> <Label resid="BindTicket.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Bind.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkTriageMobile"> <Label resid="Triage.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Triage.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkPoMobile"> <Label resid="Po.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.Po.Url" /> </Action> </Control> <Control xsi:type="MobileButton" id="rhkAddPoMobile"> <Label resid="AddPo.Label" /> <Icon xsi:type="bt:MobileIconList"> <bt:Image size="25" scale="1" resid="Icon.25" /> <bt:Image size="25" scale="2" resid="Icon.25" /> <bt:Image size="25" scale="3" resid="Icon.25" /> <bt:Image size="32" scale="1" resid="Icon.32" /> <bt:Image size="32" scale="2" resid="Icon.32" /> <bt:Image size="32" scale="3" resid="Icon.32" /> <bt:Image size="48" scale="1" resid="Icon.48" /> <bt:Image size="48" scale="2" resid="Icon.48" /> <bt:Image size="48" scale="3" resid="Icon.48" /> </Icon> <Action xsi:type="ShowTaskpane"> <SourceLocation resid="Taskpane.AddPo.Url" /> </Action> </Control> </Group> </ExtensionPoint> </MobileFormFactor> </Host> </Hosts> <Resources> <bt:Images> <bt:Image id="Icon.16" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-16.png" /> <bt:Image id="Icon.25" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-25.png" /> <bt:Image id="Icon.32" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-32.png" /> <bt:Image id="Icon.48" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-48.png" /> <bt:Image id="Icon.80" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/assets/icon-80.png" /> </bt:Images> <bt:Urls> <bt:Url id="Commands.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/commands.html" /> <bt:Url id="Taskpane.New.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-new.html" /> <bt:Url id="Taskpane.NewResolved.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-newresolved.html" /> <bt:Url id="Taskpane.Fwd.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-forward.html" /> <bt:Url id="Taskpane.Bind.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-bind.html" /> <bt:Url id="Taskpane.Check.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-check.html" /> <bt:Url id="Taskpane.Triage.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-triage.html" /> <bt:Url id="Taskpane.Po.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-po.html" /> <bt:Url id="Taskpane.AddPo.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-addpo.html" /> <bt:Url id="Taskpane.Assign.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-assign.html" /> <bt:Url id="Taskpane.Thanks.Url" DefaultValue="https://nice-bush-09234d50f.7.azurestaticapps.net/taskpane-thanks.html" /> </bt:Urls> <bt:ShortStrings> <bt:String id="More.Label" DefaultValue="More RHK actions" /> <bt:String id="AddPo.Label" DefaultValue="Add to PO" /> <bt:String id="Group.Label" DefaultValue="RHK Tickets" /> <bt:String id="NewTicket.Label" DefaultValue="New Ticket" /> <bt:String id="NewResolved.Label" DefaultValue="New Resolved Ticket" /> <bt:String id="ForwardTicket.Label" DefaultValue="Forward to Ticket" /> <bt:String id="BindTicket.Label" DefaultValue="Add to Ticket" /> <bt:String id="ForwardTicket.Mobile" DefaultValue="Forward Ticket" /> <bt:String id="NewResolved.Mobile" DefaultValue="Resolved Ticket" /> <bt:String id="UpdateTicket.Label" DefaultValue="Ticket Update" /> <bt:String id="ResolveTicket.Label" DefaultValue="Ticket Resolved" /> <bt:String id="OngoingTicket.Label" DefaultValue="Ticket Ongoing" /> <bt:String id="UnresolvedTicket.Label" DefaultValue="Ticket Unresolved" /> <bt:String id="CheckEmail.Label" DefaultValue="Verify Email Integrity" /> <bt:String id="Triage.Label" DefaultValue="AI Triage" /> <bt:String id="Po.Label" DefaultValue="New PO" /> <bt:String id="Assign.Label" DefaultValue="Assign Ticket" /> <bt:String id="Thanks.Label" DefaultValue="Thank You" /> </bt:ShortStrings> <bt:LongStrings> <bt:String id="More.Tooltip" DefaultValue="New Resolved Ticket, Ticket Unresolved, Verify Email Integrity, AI Triage, Thank You, New PO, Add to PO and Assign Ticket." /> <bt:String id="AddPo.Tooltip" DefaultValue="Raise a PO from the email you are reading - same [PO] subject, with the original message quoted underneath." /> <bt:String id="NewTicket.Tooltip" DefaultValue="Create a new RHK ticket and email it to IT staff." /> <bt:String id="NewResolved.Tooltip" DefaultValue="File a call you already handled as a ticket that is created and closed in one step." /> <bt:String id="ForwardTicket.Tooltip" DefaultValue="Turn this email into an RHK ticket with the original message included." /> <bt:String id="BindTicket.Tooltip" DefaultValue="Add this email to a ticket that already exists, as an update." /> <bt:String id="UpdateTicket.Tooltip" DefaultValue="Send a progress note to the ticket queue with [UPDATE] in the subject." /> <bt:String id="ResolveTicket.Tooltip" DefaultValue="Mark this ticket resolved - sends [RESOLVED] to the ticket queue." /> <bt:String id="OngoingTicket.Tooltip" DefaultValue="Mark this ticket as ongoing work - sends [ONGOING] to the ticket queue." /> <bt:String id="UnresolvedTicket.Tooltip" DefaultValue="Close this ticket without a fix - sends [UNRESOLVED] to the ticket queue." /> <bt:String id="CheckEmail.Tooltip" DefaultValue="Check this email for phishing, spoofing and scam signs - technical checks plus AI analysis." /> <bt:String id="Triage.Tooltip" DefaultValue="Ask Claude how to approach this ticket - likely causes, first checks and quick fixes." /> <bt:String id="Po.Tooltip" DefaultValue="Raise a purchase order - subject is [PO]- company - contact, details go in the body." /> <bt:String id="Assign.Tooltip" DefaultValue="Assign this ticket to a technician - emails them and the queue, keeping the ticket number." /> <bt:String id="Thanks.Tooltip" DefaultValue="Credit a colleague who helped on this ticket - emails them and records it on the ticket. Does not change the status or reassign it." /> </bt:LongStrings> </Resources> </VersionOverrides> </VersionOverrides> </OfficeApp>